Knowledge Base

Once you complete checkout, your order is sent to the seller for fulfillment.

You’ll receive an order confirmation, and your order status will be available in your account or through the Shwcse app so you can stay updated.

Delivery on Shwcse depends on the seller and the delivery options available for your order.

Once your order is processed, it is prepared for delivery and sent according to the selected delivery method. Delivery timelines may vary based on the seller, location, and availability.

You can track your order through:

Order updates help you stay informed from purchase to delivery.

Delivery times vary by seller and product.

Some orders may be fulfilled quickly, while others may take longer depending on inventory, preparation time, or delivery logistics. Estimated delivery information is provided when available.

If your order seems delayed, check your order status first.

Once your order arrives, review it to make sure everything matches what you purchased.

If there’s an issue, report it as soon as possible so it can be addressed quickly.

If something isn’t right with your order—such as missing items, incorrect products, or delivery issues—you should contact support through your account.

Providing details and order information helps resolve issues faster.